TrailTech - Top Notch Customer Service

[Rut Row]

I have an older TrailTech S-8300 stator and rectifier that came with my 450 when I bought it. So since I was installing a HT Racing oil cooler (which included the stator cover) I decided to install the stator.

The instructions were difficult to follow as my bike's wiring was different from what was shown in the instructions - so I called their tech support line. Great guys and a few minutes into the discussion he offers to send me, at no charge, a new rectifier and DC conversion kit for that stator and my bike!

NO CHARGE! Is that good customer service or what!

[Bucho]

That is super cool. Its good to know that some places still have good service.

[Rut Row]

That is super cool. Its good to know that some places still have good service.

agree - I was fully expecting to either be blown off or told to buy a new unit.

[Roadracer_Al]

On the one occasion I've had to call Trail Tech, they did right by me.

They absolutely understand that if you just spent $125 on a dashboard, them comping you a $3 adapter won't break the bank and will make you customers for life. IMHO, *every* business needs to use this as an example.