VP Racing fuels gas jug
Posted: Sun Feb 19, 2017 7:58 am
All you normally here about is the bad stuff a company does; here is some good stufff.... Last year my FIL bought me a brand new VP racing fuel gas jug, one of the fancy ones with the built in handle, hose out top, etc. However after a couple of months the thing started leaking around the cap when tring to pour gas in the tank, kinda the opposite of the desired outcome. I tried a thicker O-ring, and messing with the threads but eventually gave up and threw it in the back of the shed ....
Fast forward to yesterday at Motorama and I see a VP racing vendor selling fuel jugs. Seeing an opportunity to examine another jug that works to maybe figure out why mine doesn't, I wander over. While I am standing there playing with the caps a rep comes over. I think I asked if they sold the Orings seperate. The rep asked, "why, does yours leak?". Me: yes. Rep: Pick out a new can, we had a bad run last year. Me: for real? Rep: yup, and you can probably fix your old one by shaving a little material off of this lip here...
It was the most unbelievable customet service I have ever experienced. I did not ask for or was even expecting a free replacement. Major props to VP racing fuels!
SJ
Fast forward to yesterday at Motorama and I see a VP racing vendor selling fuel jugs. Seeing an opportunity to examine another jug that works to maybe figure out why mine doesn't, I wander over. While I am standing there playing with the caps a rep comes over. I think I asked if they sold the Orings seperate. The rep asked, "why, does yours leak?". Me: yes. Rep: Pick out a new can, we had a bad run last year. Me: for real? Rep: yup, and you can probably fix your old one by shaving a little material off of this lip here...
It was the most unbelievable customet service I have ever experienced. I did not ask for or was even expecting a free replacement. Major props to VP racing fuels!
SJ